To Bruce, Mark, Rich, Ryan and all of the staff at Kinetic Cycles:

Apparently, there is no limit to what you guys are willing to do when it comes to serving your customers. My experience in this regard was way beyond all expectations and I couldn’t be happier with the end result. As the founder of a cycling club in Folsom I need to be on the road, leading rides and helping others achieve their cycling goals.  Having destroyed my Specialized Allez while driving into my garage with it mounted to the roof top rack of my SUV, I was suddenly in a difficult situation without a bike to ride just as the riding season was getting into full swing.

I might have gone to any bike store and purchased a bike out of inventory, but I’ve developed a fondness for specific products and configuration combinations that aren’t offered “off-the-shelf”.  With your assistance I was able to piece together a Specialized S-Works Tarmac SL (with the SRAM Red compact component group and Mavic Ksyrium ES wheels) that weighed-in a few grams over 15 pounds with the pedals on.

Rich’s insight into equipment, in particular brake calipers and handle bars, helped me to avoid what would likely have been poor decisions in light of the fact that what I did buy fits me like a glove (and saved me a few dollars). Ryan was indispensable to the effort, making certain that the special order parts I wanted were of the correct models and sizes. Once the bike was built, Bruce got me up on the trainer and dialed in the fit of the bike, it was so perfect that I haven’t had to make a single fitment adjustment and instantly felt more comfortable on it than I did on the bike I’d been riding for the previous five years…unbelievable.

Not only did I get exactly what I wanted, but your entire team stayed after hours on a Friday night to build the bike, get it professionally and properly fitted to me, and make certain that on Saturday morning I was ready to show off the new “sled” and lead the group ride.

A week (and a few hundred miles) later, I can report that my Tarmac has been engaged in a “scorched earth” campaign. It being five pounds lighter, and significantly stiffer than my five year old Allez, I find myself riding effortlessly in the lead group, winning my share of the climbs and more unusually, winning at the city limit line on occasion - which until now has been quite uncommon for me.

I couldn’t be happier!

Kinetic Cycles – you guys rock!!

  Steve Ward - Cycle Folsom